Policies & notes for ordering flowers
Thank you for choosing Hoa Da Nang. To protect your interests and make sure you're happy with your order, here is our compensation policy for flowers damaged on delivery, along with a few important notes before you order.
Compensation
- 1
Minor damage (during delivery)
For example: a few broken flower heads, bruised or slightly fallen petals...
If less than 20% of the flowers are affected (1–2 stems) → no compensation applies, as this is minor, unavoidable transport damage that doesn't affect the overall arrangement.
If 20% or more are affected (3 stems or more) → we'll refund the proportion affected, or offer a discount on your next order depending on the damage.
Please note: this is indirect damage caused by the delivery service rather than by our shop. Thank you for your understanding.
- 2
Serious damage (flowers no longer usable)
For example: rotten flowers, petals completely fallen, the whole bouquet crushed...
A 1-for-1 replacement or a refund based on the actual damage applies. We'll replace it with an equivalent arrangement.
Conditions: clear photos/video taken right at delivery; the flowers have not been altered or handled after receiving them.
- 3
Flowers wilting within 24 hours
If you've cared for the flowers properly (trimming stems, changing water, keeping them out of heat and sun...) and they still wilt within 24 hours of delivery, we'll consider replacing or partially compensating the order. Please send clear photos or video of the wilted flowers.
Conditions: clear photos/video showing the flowers' condition. This does not apply if the flowers were left in the sun, in a hot stuffy room, or without water.
Ordering notes
- 1
Ordering
Our website accepts orders at least 1 day in advance: order today for delivery tomorrow at the earliest. For urgent same-day delivery, please call our hotline and we'll arrange it for you.
For holidays, please order 3–4 days ahead so the flowers are at their best bloom.
The actual bouquet may differ slightly from the photo, depending on the season and what's freshest that day. We'll match the colour palette with fresh flowers, or substitute equivalent blooms.
- 2
Discount codes
Each discount code can be used once per phone number. Once a code has been used with a number, that number can't use the same code again.
Welcome codes are for first-time customers. Phone numbers that have ordered before can't apply them.
Codes are entered at checkout and checked against the recipient's phone number, so please fill in the phone number before applying a code.
- 3
Payment
Advance orders: 100% bank transfer to confirm the order.
In-store purchases: bank transfer or cash.
- 4
Delivery
A delivery fee applies, calculated using the Xanh SM app's rates. Delivery area: Da Nang city.
Delivery times may vary slightly depending on the courier's route.
- 5
Support after delivery
Please check your flowers on arrival (ideally within 2 hours). If anything's wrong, message us with photos and we'll help as quickly as possible.
We handle feedback within 2 hours of delivery.
- 6
Cancelling / changing an order
We can move your delivery date if you let us know in advance.
Refunds are not available once an order has been confirmed.
- 7
Good to know
Flowers are natural products, so size, colour and bloom can vary.
Some flowers may be substituted with seasonal equivalents while keeping the bouquet's palette and overall look (e.g. Da Lat hydrangeas vary by season between blue and pale green; lilies have thin petals that brown easily at the edges; pink Ohara roses open quickly; Ecuadorian roses can have slightly dark, velvety petal edges...).